which lead to the misunderstanding arising dispute. The so-called &quot

reader sound

The citizens of

Mr. Han reflect: July 26th, I accidentally spilled beer on the mobile phone, mobile phone screen. The next day, I went to a Samsung authorized repair point Pudong New Area Chuansha Zhen Chuan Huang road repair phone. The staff in charge 50 yuan "ultrasonic cleaning fee" after opening the cover, and let me to rest waiting, said about half an hour to fix. Cheap Flyers Jerseys Less than 5 minutes, the staff gave me back, said mobile phone board damaged, in need of replacement, the price is 1000 yuan. I said too expensive, do not repair. Retrieve the phone, I just find a common mobile phone repair shop inquiry, maintenance personnel to check that a lamp is broken, another 200 yuan.

The citizens of

Mr. Huang reflect: my phone had been rain in July 27th, often appear black. In July 30th, I came to Pudong Road on a Samsung authorized repair, visual staff after the cell phone, judge for the screen fragmentation. I understand, the rain how broken screen? Maintenance personnel immediately and said the screen not broken, but the interior has been damaged, in need of replacement, price 850 yuan. I'm not repair. Then, in a normal maintenance shop, I only spent 150 yuan to replace a small Cheap Oilers Jerseys accessories, and the main board of the reinforcement welding, mobile phone "resurrection".

reporter followed up

received a related complaints, the reporter contacted SamSung China headquarters, hope the company conducted a survey on two complaints.

recently, SamSung China headquarters feedback newspaper: two maintenance points are "Shanghai Star Electronic Technology Co., Ltd.".

August 7th, "Shanghai star" relevant person in charge of a reply: two consumers encounter situation, does reflect individual staff operation is not standard. However, after verification, Mr. Han's is a fake Samsung mobile phones, Cheap Panthers Jerseys maintenance staff had no patience to explain to consumers, which lead to the misunderstanding arising dispute. The so-called "1000 yuan a replacement motherboard", is the maintenance staff to "scare" consumer's a joke. If Samsung genuine install the motherboard to the fake phones, its behavior is not maintenance so simple. For consumers to pay 50 yuan "ultrasonic cleaning fee" does not enjoy related services, enterprises will refund as soon as possible, and a written apology. Reporter then contact with Mr. Han, he agreed to the fact and Samsung in the solution.

and Mr. Wong met, is the enterprise according to Samsung to develop "to upgrade to repair, maintenance policy. The responsible person said, relatively speaking, replacement or reinforcement of small parts, than the screen or the motherboard replacement cost is low, but the maintenance of quality assurance, the overall replacement more appropriate. Mr. Huang has put forward different views. He thinks, as long as careful diagnosis, strict operation, even if the "open" operations on large parts, should also be Cheap Canucks Jerseys the maintenance of quality assurance. "The reason why consumers choose brand mobile phone, the map is Cheap Sharks Jerseys of good quality and service has safeguard. Motionless on the overall replacement parts, maintenance is convenient, but consumers have to >